Terms & Conditions
Please read these terms carefully before using our website or placing an order with VALLOTÉ.
Welcome to Valloté
These Terms & Conditions (“Terms”) govern your use of the Valloté website and any purchases made through it.
By accessing or using our website, you agree to be bound by these Terms.
01
About Us
Valloté is a private members retail concept offering authentic premium menswear, accessories, footwear, fragrances, and lifestyle products from selected brands. Throughout the website, the terms "we", "us", and "our" refer to Valloté.
02
Eligibility
We reserve the right to refuse service, cancel orders, or terminate accounts at our discretion.
To purchase from our website, you must:
- —Be at least 18 years old
- —Provide accurate billing and shipping information
- —Use the website lawfully and responsibly
03
Product Authenticity
All products sold by Valloté are guaranteed authentic. Valloté is an independent retailer and is not affiliated with, endorsed by, or an authorised dealer of the brands featured unless explicitly stated. All trademarks belong to their respective owners.
04
Pricing
Prices are displayed in GBP (£) unless otherwise stated. Prices may change without notice. While we aim to ensure pricing accuracy, errors may occasionally occur. If an error is identified after an order is placed, we reserve the right to cancel the order and issue a full refund.
We may display:
- —Recommended Retail Price ("RRP")
- —Valloté Price
- —Members Price
05
Membership
Certain pricing and benefits may be available exclusively to members. Membership benefits, pricing access, and eligibility may change at any time without prior notice. Memberships are non-transferable and may be suspended or terminated if abused.
06
Orders
Once an order is placed, you will receive an email confirmation acknowledging receipt. Acceptance of your order occurs only once the item has been dispatched.
We reserve the right to:
- —Cancel suspicious or fraudulent orders
- —Limit quantities purchased
- —Refuse orders at our discretion
07
Shipping
Delivery times are estimates only and are not guaranteed. International customers may be responsible for customs duties, taxes, or import charges depending on destination country regulations. Valloté is not responsible for delays caused by couriers, customs, or events beyond our control. Please refer to our Shipping Policy for further details.
08
Returns & Refunds
We accept returns within the stated return window provided items meet the following conditions. Certain items may be non-returnable for hygiene or security reasons. Please refer to our Return & Refund Policy for full details.
Items must be:
- —Unused
- —Unworn
- —In original packaging
- —Returned with all tags attached
09
Intellectual Property
All website content listed below is owned by or licensed to Valloté and may not be copied, reproduced, or distributed without permission.
This includes:
- —Logos
- —Images
- —Graphics
- —Text
- —Branding
- —Design elements
10
Limitation of Liability
Our total liability shall not exceed the amount paid for the relevant order.
To the fullest extent permitted by law, Valloté shall not be liable for:
- —Indirect or consequential losses
- —Loss of profits
- —Delays or interruptions to service
- —Third-party delivery issues
11
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.