Policy
Shipping Policy
Precision in every stitch, precision in every delivery. Here's what to expect when you order.
01
Processing Times
Orders are typically processed within 1–3 business days. During launches, sales, or busy periods, processing times may be extended.
02
UK Shipping
We offer tracked UK shipping.
Estimated delivery:
- —Standard Delivery: 2–5 business days
- —Express Delivery: 1–2 business days
03
International Shipping
We ship internationally to selected countries. Delivery times vary depending on destination and customs processing.
Customers may be responsible for:
- —Import duties
- —Taxes
- —Customs charges
04
Delivery Issues
Once an order has been dispatched, responsibility transfers to the courier provider. If your parcel is delayed or lost, we will assist in opening an investigation where possible.
05
Incorrect Address
Please ensure your shipping details are accurate. Valloté is not responsible for orders shipped to incorrectly entered addresses.